Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at MKS Engineering, Inc. Following are the terms and conditions that constitute our Shipping Policy.
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Domestic Shipping Policy
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Shipment processing time
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All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
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Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipment method / Estimated delivery time
UPS Ground Service / 3-5 business days
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* Overnight delivery is only available for orders with delivery addresses within the continental United States.
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Delivery delays can occasionally occur.
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Shipment to P.O. boxes or APO/FPO addresses
MKS Engineering, Inc. ships to addresses within the U.S., U.S.
But we cannot ship to P.O. boxes or APO/FPO addresses.
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Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
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MKS Engineering, Inc. is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
MKS Engineering, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
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International Shipping Policy
We currently do not ship outside the U.S.
Return & Exchange Policy
Our Return & Exchange Policy section is designed to provide you with clear guidelines on what to do in case you need to return or exchange a product. Customer satisfaction is our priority, and we want to make sure that you can shop with confidence knowing that your purchases are protected.
We believe in fairness and transparency when it comes to returns and exchanges. If you have any inquiries about our policy or need support with a return or exchange, our team is here to help. Your satisfaction matters to us, and we are committed to resolving any issues promptly and effectively.
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RETURN POLICY
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30 Days
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Most catalog items can be returned within 30 days with proof of purchase to MKS Engineering, Inc. web shop unless noted below. MKS Engineering, Inc. reserves the right to decline returns where a product does not have a manufacturing defect but has been damaged by the customer, or to prevent fraud or abuse.
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Non-Returnable / Non-Refundable
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Custom Design Products:
Products ordered and manufactured specifically to customer's requirements or measurements.